Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Clickabrew.com will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.
To qualify for return all products require a Return Authorization (RA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, CDs, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at Clickabrew.com's sole discretion.
Consumables (wine kits, beer kits, cider kits, dextrose, malt, grape juice, etc) are NOT returnable for any reason once their packaging or outer wrapping has been opened. Support and replacement for these products is available exclusively through the respective manufacturer or supplier. Please make sure you verify all specifications and compatibility before purchasing.
Items purchased within a bundle are held within the return guidelines for the individual item as specified in the individual item's listing and in these terms.
Non-qualified and non-conforming returns are not included in Clickabrew.com return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at Clickabrew.com's sole discretion.
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Clickabrew.com reserves the right to charge a restocking fee up to 25% at Clickabrew.com's sole discretion. Return processing may take up to 5 business days from the time your product is received.
Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request an Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at Clickabrew.com's sole discretion.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Clickabrew.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Clickabrew.com may reimburse shipping charges related to the return or exchange of defective products inside CANADA only.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Clickabrew.com, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.