Shipping & Handling
At this time we ship to Canada and the United States only.
Shipping charges will be calculated at the check out. We ship by Canada Post to the United States and Canada unless we are requested to do otherwise.
How Shipping Weight is Calculated
Shipping is based on the weight and the dimensions of the packages. Some items, because of their bulk or weight, may incur extra charges. For example a plastic carboy weighs less than five pounds but it's dimensional weight is 20 pounds. If there are any extra charges you will be advised before shipping and billing.
Expected Delivery Times
You can choose from Standard or Xpress Post. Standard Post will usually take 5 - 10 days while Xpress will be 2 - 5 days. Please note that some remote regions of Canada will incur extra charges and shipping times can be up to 21 days.
United States Customers:
You have a choice of Canada Post Xpress and Canada Post Ground. Canada Post Xpress will usually take 4 - 7 business days while Canada Post Ground will usually take 14 - 21 days depending on which state we deliver to. Our Shipping depot is located in Eastern Canada so deliveries to California or Texas for example will take 3 or 4 days longer than shipping to New York.
Please note that business days do not include Saturday, Sunday or holidays or delays by Customs.
Duties may apply to items which were manufactured outside of Canada and the USA. You will be responsible for any duties or taxes levied by your Country. Usually these charges are minimal. We have no control over customs charges so you should contact your local customs office if you have any questions.
Some of the Items we carry are heavy and can be quite expensive to ship by Xpress. Please consider this when ordering. It usually takes an extra 5 - 7 days to receive your shipment by Standard but the shipping charges can be 1/3 to 1/4 less than the price of Xpress