Frequently
Asked Questions
How
long will it take before I receive my order?
Most orders are processed and shipped from our
warehouse within 2 days. See the list below for
expected arrival times in your area.
Eastern
Canada — 8 days (approximate)
Western Canada — 14 days (approximate)
Eastern US States — 10 days (approximate)
Western US States — 15 days (approximate)
Can
I order by phone?
You can order directly from us toll free at 1-877-754-4090
anywhere in North America. We can be contacted
by phone from 8:30 am to 4:30 pm EST, Monday through
Saturday. You can also shop 24 hours a day 7 days
a week on our Internet store. You will be given
an option at the checkout to call in your credit
card information.
What
happens if you are out of stock on an item?
If we expect the item to be back in stock within
three days we will hold your order until then.
If there is a longer delay we will email you for
instructions.There will be no extra shipping charges
for backorders. We will contact you by e-mail
before shipping backorders. You then have the
option of canceling the backorder if you wish.
Is
your site secure?
We use industry standard SSL encryption for all
transactions. This is the same system used by
all of the major e-commerce sites on the web.
View our Security Document
for more information.
What
taxes do I pay?
Canadian residents, depending on which province
or territory they reside, pay either GST or HST
on shipping and equipment. Most ingredients are
not taxed. All taxes are calculated automatically
and will be shown at the checkout.
United
States residents do not pay Canadian taxes. The
North American Free Trade Agreement has eliminated
most tariffs and duties on items shipped from
Canada into the US.
What
is your return policy?
All items can be returned for a full refund within
30 days if unopened and in the original package.
Shipping charges will be your responsibility in
this case. All damaged or faulty items will be
replaced free of charge pending our inspection.
Please contact us for special instructions if
you receive a damaged product.
Do
you ship international?
Yes, we do ship to international addresses. Please
note that there may be extra shipping charges
for addresses outside of the USA and Canada. We
will email you before shipping if there is extra
charges. Your government may levy duty or taxes
on some items which will be your responsibility.
This is usually a small amount. You should check
with your customs office if you need more information.
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